Xiptv FAQ & Policy
+ Why Xiptv as IPTV Provider?
Our IPTV private service provides stable and quality IPTV with excellent support and customer service. At Xiptv, it is our mission to be the best provider of TV packages, and we continually reinvest in our infrastructure. We never over capacity our servers, and thus ensuring the best viewing experience for our clients. At Xiptv, we look forward to welcoming and serving you as a long term customer, not just signing you up and forgetting about you. We believe this approach is the reason we are recommend by so many of our customers.
+ I have paid what to do now?
If you have paid for your subscription, Please wait until our team verify your payment, it takes mostly from 5 minutes to 12 hours. Within the time period, please check your emails spam/junk folder or contact us.
+ Can I Get Refund or Change The IPTV Package?
We DO NOT offer refunds for our services once your account is purchased and activated.
+ Can I change IPTV account type?
No. Once you receive the account, you are not able to change the account type. For instance, m3u to mag/stb emulator and vice versa.
+ Can I use one account on 2 or more devices?
Sorry, this is not allowed, 1 account is only working for 1 device at a time, if you have 3 devices, please purchase 3 accounts.
+ Can I purchase specific channels or packages?
No. When you purchase any plans, you will receive all channels.
+ Which device can be compatible with your IPTV?
Our IPTV is compatible with Android TV box, Roku, KODI/XBMC, Smart TVs, iPhones, iPads, Firestick, Android phones, Apple TV, Smart Phones, VLC Player, MAG Boxes, Avov, STB Emulator, Dreamlink, BuzzTV, Enigma2 receivers, Raspberry, Nvidia and many more.
+ How much internet speed requires?
Your Internet needs to be minimum 10 MBPS Download and 3 MBPS upload speeds. If you don't want to exprience buffering, please don't use wifi for iptv.
+ Can I buy some accounts from your company, and use them on my own server again for doing IPTV Sharing?
Sorry, this is not allowed. Otherwise our server paralysis, and the channels would become a junk. Once we detect this situation, we would ban your accounts soon.
+ Are there any Performance issues when using the services in different countries?
No. The system works worldwide.
Whether you are in Europe, Asia, Australia, or America you should receive exactly the same performance, just so long as you have a stable min. 10mbit/s connection.
+ Why I can not access my account and I can not watch anymore after I use your IPTV service?
First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices.
+ For other questions, support and problems, please contact us.